Manual Ticketing Processes Are Slowing Your Operations
Manual ticket creation and assignment leads to inefficiencies, errors, and delays in issue resolution. Teams relying on manual workflows face misaligned workloads, slower response times, and missed opportunities for faster problem-solving – draining resources, impacting efficiency, and increasing costs.
Create, Assign, and Resolve Issues Faster with MiA
Manual Ticket Creation
The process of manually creating tickets is time-consuming and prone to human error, leading to inaccurate issue descriptions and delayed resolutions.
Automate Ticket Creation with NLU
Natural Language Understanding (NLU)
​MiA uses a customized NLP model to interpret user inputs, both written and spoken, and automatically generate accurate tickets.
Entity Recognition
Key data such as issue type and severity is extracted, providing a seamless ticket preview for confirmation before submission.
Integration With Yours Systems
MiA integrates with your applications to support your team across the systems they use and tasks they perform.
Inefficient Ticket Assignment
Tickets often end up with team members whose skills or availability may not match the issue, causing workload imbalances and delays in issue resolution.
Assign Tickets Based on Skills and Workload
MiA matches and triages tickets with team members based on skills and real-time availability, ensuring a balanced workload and quicker resolutions.
Urgent tickets are prioritized for immediate action, reducing delays.
Lack of Immediate Solutions For Repetitive Issues
Teams frequently encounter repetitive issues that existing knowledge could resolve, but without the ability to surface and apply this knowledge, these issues often result in unnecessary ticket creation.
Provide Instant Solutions with Knowledge Base Integration
MiA reviews issues and suggests potential resolutions before creating a ticket.
Integrated seamlessly with your code repository and approved third-party services, MiA pulls relevant solutions from internal knowledge bases and external resources, reducing ticket volume and streamlining the support process.
MiA Empowers Teams Across Key Business Functions
IT Service Desks
Ensure issues are created and triaged accurately, streamlining support for faster resolutions
Customer Service
Process and route customer requests quickly, with solution suggestions that resolve inquiries faster
Enterprise SaaS
Manage support inquiries effectively to reduce user wait times and improve customer satisfaction
Internal Ops
Streamline issue management across departments and improve response times
Why MiA?
Reduce Implementation Time By 90%
With pre-built modules and intelligent connectors, MiA delivers full process automation in a fraction of the time vs. other solutions. Seamlessly integrating with your existing systems, MiA is up and running quickly, requiring minimal customization or configuration.
Smart, Skill-Based Automation
MiA’s AI engine matches tickets to team members based on skills, workload, and ticket priority. This targeted assignment ensures balanced workloads, faster response times, and higher accuracy for improved team efficiency.
Proactive Solutions = Reduced Ticket Volume
MiA’s solution suggestion feature reviews tickets for potential resolutions before creation, helping users solve recurring issues on their own. This proactive approach reduces ticket volume and support costs, minimizes wait times, and improves customer satisfaction.
Cost-Efficient & Scalable To Your Needs
MiA offers predictable, cost-effective pricing that scales with your organization’s needs. MiA adapts to your growing demands, providing flexibility without ongoing costly reconfigurations.
Unmatched Accuracy
MiA’s industry-tuned AI models and adaptive learning deliver over 99% accuracy ensuring that issues are accurately captured and matched to the right team members every time.
Data Privacy & Security
MiA prioritizes data privacy and is SOC 2 compliant, with advanced data protection measures including anonymization and prompt injection protection. This flexible approach to security ensures that the platform can be adjusted to meet various compliance requirements.
